FAQs


Topics


A. What is the Best Benefits Plan and how do I use it?

What is the Best Benefits Plan?

Answer: It is a discount membership plan that offers savings on health care services and products not generally covered by health care plans (e.g., dental care, eye exams, eyeglasses, prescriptions). It offers these savings to its members via a nationwide network of health care providers, which includes pharmacists, dentists, orthodontists, vision care specialists and other health care professionals.

Show your membership card before receiving health care services from a provider in the Best Benefits network and you will automatically receive your discount when you pay at the time of service.

If I currently have a health care plan, why do I need a Best Benefits plan?

Answer: Because you may be able to save money in two ways.

First, many health care plans don’t cover prescription drugs, dental services or vision care. With Best Benefits Plans, you can save significant money on these products and services.

Second, your health care plan might not include every member of your family. Your membership card for a Best Benefits Plan includes you and all immediate family members, regardless of age or health history.

How do I become a member of a Best Benefits plan?

Answer: Simply fill out the sign up form on this website, following the instructions.

In 7 to 10 days, you will receive a personalized membership packet with your membership card, a PARTIAL list of providers based on your zip code and a detailed description of each benefit included in your plan.

How can I pay for my membership?

Answer: You can pay with all major credit cards and debit cards.

Are Best Benefits Plan providers available in all 50 states?

Answer: Even though Best Benefits plans are not available for sale to Utah, Washington, or Vermont residents, all provider networks of Best Benefits plans are nationwide, available in ALL 50 states, including Alaska and Hawaii. This means that a Best Benefit plan member traveling in Utah will be able to use their card in that state. Providers are not available overseas.

How do Best Benefits plan members locate the providers near to them?

Answer: In your membership kit, you will receive a PARTIAL list of these providers, based on your zip code. To get a complete list of providers, you will want to use the Provider Lookup on this website or call Customer Service toll-free at 1-800- 308-0374 M-F 7 am to 7 pm CST.

How do I take advantage of my Best Benefits plan membership?

Answer: Your membership card will be sent along with a Guide to Benefits that explains how easy it is to save with your Best Benefits plan.

Simply present your card at any of the participating providers prior to receiving services to automatically receive your discounts when you pay at time of service or purchase. You need to show your card, as it has specific information the provider will need to verify your discount. If there is ever a question, you should call the toll-free phone number printed on your card so they can help.

How can I find out what discount my Best Benefit plan will give me for a particular service with a provider in the network?

Answer: The best way to know what the discount will be is to take your membership card to the provider and ask the provider what your fee for that service will be versus the non-discounted rate.

This is because a provider’s office may not be familiar with the name “Best Benefits plan” versus the medical-specific references noted on your membership card. For example, “Uni-Care Dental” for dentists; “Caremark” for Pharmacies; “Coast to Coast Vision” for vision care.

However, you can be assured that the discount you receive will fall within the range of savings noted on this site. Plus, members have told us that they have occasionally received even greater savings.

View some average savings on frequently used services.

Do I have to show my Best Benefits plan card every time?

Answer: Yes, in most cases you will need to show your card, as it has information on it that the providers need to determine your discount. It is NOT enough to simply say “I have a Best Benefits plan card”.

At some pharmacies, after you use the card the first time, they will keep it on record and you won’t have to show your card. However, this won’t always be the case, so you should always carry your card with you to make sure you get your discounts.

Who in my family can use my Best Benefits Plan card?

Answer: You and all members of your immediate family, regardless of age or health history can use one membership card. In fact, using your Best Benefits plan for every family member will deliver the most savings and greatest value for your membership.

If other family members want to carry their own card, however, you can order duplicate cards at no extra cost. Simply call the Customer Service number on your membership card to request them.

If I get married will my spouse be able to use my Best Benefits plan?

Answer: Yes, your spouse will immediately be able to use your Best Benefits plan, simply by showing your membership card.

What if I lose my card?

Answer: If you lose your card, simply call Customer Service at 1-800-308-0374 Mon-Fri 7 am to 7 pm CST, so a new card can be sent to you at no charge.

What if my current providers are not in the network for my Best Benefits plan?

Answer: The Best Benefits Plan can only deliver discounts if you use health care providers in their network. If your dentist or other providers are not in the network, you might encourage them to join it by suggesting they speak to the Provider Relations Office at Coverdell & Company, Inc. (1-800-349-6107). You can mention that over 490,000 providers in their network think it works to help generate new business.

Are there any limitations on the number of times a member can use their card?

Answer: There are no limits on the number of times a member can use their card.


B. Answers about the Prescription Drug & Vitamins Plan

What discounts can I expect to receive on Prescription Drugs?

Answer: The network pharmacies offer discounts that save an average of 20%. Actual savings can vary, depending on the specific location and provider and some members have reported savings above the average.

To save the most on prescriptions, especially on maintenance drugs which are often prescribed in 90-day supplies, members should use the mail order pharmacy. To get price quotes, call Best Benefits Customer Service 1-800-308-0374 Mon-Fri 7 am to 7 pm CST. An order form for this service is included in the Membership kit, which also has a fax number for your doctor to use to fax in prescriptions. Most orders are sent out via first class mail within 24 to 48 hours of receipt of your order. There is no shipping charge for regular mail.

Are the prescription drugs brand names or generic?

Answer: Both brand names and generics are available through the prescription plan.

How many pharmacies can I choose from?

Answer: You will have access to approximately 57,000 pharmacies that include independents, regional and national chains, such as Rite-Aid, Pathmark, Safeway, Thrifty, Walgreens and many more.

Is mail order service available on prescription drugs?

Answer: You can also use the mail order service anytime, but it is most advantageous for ordering medication taken on a regular basis. To request a mail order form, call the toll-free Customer Service number shown on your membership card.

The mail order form will provide the address to which you will return your completed mail order form, along with an original written prescription from your doctor and pre-payment by check, money order or credit card. You should allow 14 days from the date you mail your order form for delivery of your medication.

If a credit card is used, refills can be ordered by calling the toll-free Caremark Customer Service or by visiting their website noted in your membership information.

Does the Prescription Drug plan offer any other benefit?

Answer: Yes, it includes a system to help avoid unwanted drug interactions.

When you use a participating retail pharmacy or the mail service, the pharmacist’s expertise, the information provided by your physician, and your prior prescription history through the program are combined to process your prescription. Real-time, point-of-service alerts, when indicated, are sent to your pharmacist on potential concerns regarding how your prescription may interact with other medications you are currently taking, your disease state, your age, etc. The alerts supplement your pharmacist’s professional evaluation, assisting the pharmacist to determine whether follow-up action with you and/or your doctor is necessary before dispensing the prescription.

How can Best Benefits plans save me money for Vitamins and Nutritional Supplements?

Answer: Your Best Benefits plan membership gives you access to the NOW catalog of vitamins and nutritional supplements, offering savings of 25-50% below suggested catalog prices when you identify yourself as a Best Benefits plan member. To request a copy of the catalog, call 1-800-308-0374 Mon-Fri 7 am to 7 pm CST.


C. Answers about the Vision Care Plan

What Vision Care discounts can I expect to get with Best Benefits Plans?

Answer: You can expect discounts from 10 to 60% on eyeglasses, contact lenses (excluding disposables), and other retail eyewear items.

What about replacement contact lenses and disposable lenses?

Answer: Replacement contact lenses, including disposables, torics, and bi-focal lenses, are available at 10 to 40% savings through a convenient mail order service.

How many vision care providers can I choose from?

Answer: You will have access to over 12,000 eye care professionals nationwide, including independents and regional and major chains, such as Lenscrafters, Sears Optical, JC Penney Optical, Pearle Vision and many more.

What about a discount on eye exams?

Answer: When a Best Benefits plan member calls for a location in their area, the operators will notify the caller which selected providers offer discounts on exams.

Is Lasik surgery included in this discount plan?

Answer: Lasik is available from a selected number of providers. A Best Benefits Plan Customer Service Representative will be able to tell you if it is available in your area.

What if I find a lower price on the exact same pair of prescription eyeglasses after I make my purchase?

Answer: The Best Benefits plan has a Low Price Guarantee. If, within 30 days, you find a lower price anywhere else on the exact same pair of prescription eyeglasses purchased at a participating location, the difference will be cheerfully refunded by the provider.

What if I don’t like my new glasses after I buy them?

Answer: If for any reason you are not happy with your purchase at the Best Benefits Plan retail locations or through the mail, simply return the merchandise within 30 days of your purchase for an exchange or full refund.


D. Answers about the Dental Care Plan

What Dental Care discounts can I expect to get with Best Benefits Plans?

Answer: All dental services are eligible for a discount, such as examinations, cleanings, X-rays, fillings, root canals and crowns. Plus Orthodontics, Oral Surgery and Teeth Whitening Treatments.

You can expect to save from 10 to 50%. A price for an exam can be as low as $15.00; X-rays can be as low as $22.00. Actual costs will vary per region.

How many dentists can I choose from?

Answer: You will have access to over 24,000 dental professionals nationwide, including specialists such as Orthodontists, Periodontists and Oral Surgeons.

Will I have paperwork to fill out at the dentist’s office?

Answer: No, because this is NOT insurance. You’ll receive your discounts automatically on services from every provider in our network by showing your Best Benefits plan card prior to receiving the services and then paying the discounted amount at the time of your office visit.

Can I still save with a Best Benefits plan if my family already has a dental plan?

Answer: You may be able to save money in conjunction with your current health plan as follows. If your plan is not a PPO or HMO and your dentist is a participating provider in the network for Best Benefits Plans, you can use your membership card to receive additional savings.


E. Answers about the Chiropractic Plan

What Chiropractic discounts can I expect to get with Best Benefits Plans?

Answer: You can expect discounts from 20 to 40% off the usual fees of our providers.

What are some of the Chiropractic services included with Best Benefits plans?

Answer: An Initial Consultation is available at No Charge. Savings on Diagnostic Services, X-ray (if necessary) and virtually all other chiropractic services.

Will I have paperwork to fill out at the Chiropractor’s office?

Answer: No, because this is NOT insurance. You’ll receive your discounts automatically on services from every provider in our network by showing your Best Benefits Plan card prior to receiving the services and then paying the discounted amount at the time of your office visit. This is true regardless of your age or health history.

You can go to any Doctor of Chiropractic in the network for Best Benefits Plans as soon as you want and as often as you need.

Please note, however, that the Best Benefits Chiropractic Plan cannot be used in conjunction with any other discount plan.


F. Answers about the Physicians/Hospital Plan

How many Physicians and Hospitals can I choose from?

Answer: You will have access to one of the largest provider networks in the US, with over 390,000 General Practitioners and Specialists, plus thousands of Hospital facilities.

Participating providers are screened by a team of professionals and must pass strict criteria prior to joining the network. All providers are licensed and credentialed.

What discounts can I expect to get with the Best Benefits Plan?

Answer: You will receive discounts from 5 to 40%. These savings are based on discounts off the Physicians’ and Hospital’s usual fees, which vary by specific location.

What are some of the Physicians’ services included with the Best Benefits Plan?

Answer: All medical services offered by the Doctors in the network are included. This includes routine office visits, as well as special treatments, such as cosmetic surgery.

Will I have paperwork to fill out at the Doctor’s office?

Answer: No, because this is NOT insurance, there is no paperwork to complete, nor is there any limit to the number of visits to your provider.

In order to get your discount, present your Best Benefits plan membership card and the “Dear Doctor” letter included in your membership kit to the receptionist when you arrive at the participating Physician’s office. When you pay for the services performed, which you need to do at the time of your visit, you will pay a reduced fee.


G. Answers about the Hearing Plan

What discounts can I expect to get on Hearing services and products with Best Benefits Plans?

Answer: You can expect discounts of 10 to 20% from the provider’s usual fees on hearing aids (10% off programmable or digital hearing aids). The Best Benefits Plan network is the largest network of Audiologists in the country. The providers are committed to offering the most cost-competitive benefits, so their charges, even before your discount, are already extremely competitive and affordable.

Please note: the Best Benefits Plan Hearing Care Plan cannot be used in conjunction with any other discount plan.

Will I have to pay for an annual cleaning of my hearing aid?

Answer: No, there is no charge for an annual cleaning and check of hearing aids purchased through the Best Benefits Plan.

What if the hearing aid I get keeps needing repairs?

Answer: During the first year from date of delivery, the provider will replace any hearing aid with the same model if it has been repaired three times or more through no fault of the Best Benefits plan member. Best Benefits plan members will also receive a free loaner during any repair period if the style permits.

Is there a refund policy on hearing aids?

Answer: There is an unconditional 45-day refund policy on hearing aids. However, the provider shall be entitled to retain a fee of $35 per returned hearing aid plus a custom earmold charge, if required. Please note that return policies vary from state to state and state law supersedes NECP policy.


H. Answers about the Nurse Helpline

What exactly is the Nurse Helpline?

Answer: It is a medical information telephone service that gives you toll-free access to experienced Registered Nurses 24 hours a day, 7 days a week. Best Benefits Plan RNs are well-rounded professionals, selected for their excellent training, experience and caring attitudes. They are supported by state-of-the-art medical software and database resources.

This service is available in both English and Spanish – you select your preference when you call.

To receive a booklet listing all the health topics, you will need to call the toll-free Customer Service number noted on the back of your membership card or go to the Nurseline website listed in your membership kit.

How can I access the Nurse Helpline?

Answer: All you need to do is call the toll-free number listed in the Nurse Helpline brochure in your membership kit. You can call the helpline anytime, night or day. There is never any limit to the number of calls you make.

What are some of the things the Registered Nurses at this Helpline can help me with?

Answer: These highly qualified nurses can provide you with a full range of non-directive medical information, such as: explanations on what to expect during medical tests; information about diagnostic and surgical procedures or about a recently diagnosed medical condition; explanations about confusing medical terms; information about prescription and over-the-counter medication. They can also help you understand your options and counsel you on selecting the most appropriate level of care.

What about confidentiality?

Answer: Your medical information remains confidential.


I. More details about the Best Benefits Plan, the Providers and membership renewal

Are the Best Benefits Plan providers nationally known?

Answer: Yes, here’s a partial list of the national pharmacy chains that welcome Best Benefits plan membership cards:

Albertson’s; CVS; Costco; Genovese; K-Mart; Kroger; Long’s; Pathmark; Payless; Price Choppers; Revco; Rite Aid; Safeway; Shop Rite; Target; Thrifty; Vons; Walgreens; Winn Dixie

Plus thousands of independent pharmacies participate nationwide.

Here’s a partial list of the national vision care chains that welcome Best Benefits plan membership cards:

J.C. Penney Optical; Optical World; Pearle Vision; Sears Optical; Sterling Optical

Plus thousands of independent vision care locations are part of our national network.

How can I renew my Best Benefits plan membership?

Answer: A month before your annual membership expires, you will receive a renewal notice with instructions for how to renew so there is no gap in savings. Those members who pay on a monthly basis through automatic credit card billing never have to worry about renewing. Their Best Benefits plan membership is continuous as long as their credit card is good or until they notify us to cancel their membership.

What if I change my mind about wanting to become a member of a Best Benefits plan?

Answer: Best Benefits Plans come with a 30-day Money-Back Guarantee. Within 30 days of joining, you can call Best Benefits Plan Customer Service and let them know you want to cancel your membership and the company will refund your payment in full.

If I move, will I need to get a new Best Benefits plan card?

Answer: No, you can still continue to use your current card. However, you will need to let the company know your new address by calling the toll-free Customer Service number 1-800-308-0374 Mon-Fri 7 am to 7 pm CST. You can also ask them to send you out a list of Best Benefits Plan providers in your new location or simply use the Provider Lookup on this website.

When I travel, can I use my Best Benefits plan membership card?

Answer: Yes, because all networks for Best Benefits plans are nationwide, whenever you or family members travel within the United States, your plan membership card can save you money on health care expenses by showing your card to the provider at time of payment. To locate providers wherever you are, use the Provider Lookup on this website or call Best Benefits Customer Service toll-free at 1-800-308-0374 Mon-Fri 7 am to 7 pm CST.